SpringHill Suites by Marriott Winston-Salem Hanes Mall

I thought the staff was exceptional. The only problem I had was having to go to the desk three times and there was not anyone at the counter. I think a bell, or some type of device to alert staff someone is at the counter needed. Did have a little difficulty with the television as far as how to get to your own account such as on Amazon prime. Loved the design of the rooms.. Could have used more towels.

Breakfast was delicious! Room was clean and spacious, very modern furniture and the kitchenette was a nice bonus. I will stay again when I’m the area and recommend to anyone passing through. The gym was nice and the indoor pool looked clean. I wish I had time to use them, maybe next time!

This is the 2nd time we have stayed at this hotel. Each time was perfect. Everyone from the front desk staff to the cleaning staff were so friendly and went out of their way to help. The room was clean and neat. The breakfast was prepared by the staff and you told them what you wanted. After we left, I realized I had left my phone charger on the nightstand and called back in the afternoon to see if the cleaning staff had found it. They had found it and it was waiting for me when I picked it up later. A very trustworthy and honest staff. I highly recommend Springhill Suites and will definitely stay there every time I’m in Winston-Salem.

Did not eat it without the breakfast

The location of this hotel is great. All of the staff were very professional & knowledgeable. The lady working the kitchen area was so friendly & helpful.